SERVPRO of Tracy Employee Photos

Paul

Paul is our warehouse coordinator and has worked with SERVPRO of Tracy for 6 years. He handles all equipment maintenance and warehouse inventory. He helps our technicians with whatever they need on the jobsite.

He is ECTP certified. 

Our smiling face female Office Assistant greeting at front desk

Kelly

Kelly is our Office Assistant. She performs all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs and customer satisfaction activities. 

She also handles a variety of tasks that helps make the office run smooth. Whether it's going out on a jobsite,  assisting the marketing department with drop offs or general labor work, she helps a little bit everywhere. 

Kelly has completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service.  Kelly has a strong worth ethic and is known around our office for her attention to detail. 

She likes working at SERVPRO of Tracy because it's an industry where she can help people in need. 

She is also ECTP certified.  

Melissa

Melissa is our Office Manager. She has over 9 years of experience in the restoration industry and is a pro at Xactimate and estimating. 

She handles all of our office day to day administrative tasks and is also able to get out on the jobsite and do restoration work alongside our techs.

She is a strong addition to our team and has helped tremendously with the paperwork side of things  and diligently keeps in contact with agents and adjusters.  

She loves working at SERVPRO because its a family environment and she gets to help people in emergency disaster situations. 

She is ECTP certified and looking forward to her WRT certification in April. 

A.R.

A.R. is our Sales and Marketing Manager and Emergency Preparation Coordinator. She has 2 years of experience in the restoration industry working in all aspects of the business from office to production. 

Her core experience is in luxury branding and public relations. She holds Bachelor degrees in Anthropology and Political Science as well as a post-baccalaureate degree in Luxury Design and Management from top tier universities in California and New York, respectively.  She plays a creative director role in addition to her daily duties.

Her goal is to create a first class team of sales and marketing representatives that have a solid industry knowledge and are natural leaders that want to put emergency ready plans in place for our community members. 

She likes working at SERVPRO because of the 24/7 emergency response component of the company.

She is ECTP certified and is looking forward to her WRT certification in April.